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XLD - Conflict Management Resolution

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Conflict is inevitable - but doesn't have to be painful!  It can be the catalyst that enables conversations for people to feel heard and understood, and where creative solutions are formed.

In this course you will:
  • Discover the simple but overlooked things that cause conflict in organizations
  • Understand the three categories of reasons people disagree and what it takes to resolve each
  • Recognize the physiological signs of conflict and learn how to manage your response and that of others
  • Identify your primary conflict management style and the associated behaviors
  • Learn a framework for conflict management and resolution that cultivates healthy outcomes
  • Use your reflective listening skills to manage strong emotions, and uncover unmet needs of each party during a conflict
  • Work collaboratively t find solutions to meet the needs of all parties involved in a conflict
Who should attend:  Leaders with direct reports, project managers

Course Length: 8 hours of instruction (8:00 am to 5:00 pm)
11/1/2018 8:00 AM - 5:00 PM
AGC Georgia Training Center 1940 The Exchange Atlanta, GA 30339
Online registration not available.