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XLD -Achieving Results Through People

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In this session, participants learn how to set employees up for the best chance of success within the context of their role/responsibilities through establishing clear expectations.  And then, through proving frequent positive and constructive feedback, can achieve on-target results with engaged employees.

Any leader with the responsibility for managing the performance of others will benefit significantly from taking this course!

In this course you will:
  • Learn to establish clear and agreed upon expectations
  • Understand the difference between coaching and feedback and when to use each for optimal results
  • Discuss the characteristics of both positive and constructive feedback
  • Root cause performance issues to understand the various root causes and their potential solutions
  • Be exposed to two feedback models and understand when to apply each
  • Practice the "every day" feedback model applied to a variety of situations
  • Evaluate
  • Discuss the natural reactions and corresponding physiological responses to constructive feedback
  • Understand why defensiveness occurs and be able to facilitate through those reactions successfully through leveraging reflective listening skills

Who should attend? Leaders with direct reports, project managers

Course Length: 8 hours (8:00 am - 5:00 pm)
When
4/24/2019
Where
AGC Georgia Training Center 1940 The Exchange Atlanta, GA
Online registration not available.